Preamble
The website is the property of the company SAS FROM under the brand name Them in its entirety, as well as all related rights. Any reproduction, in whole or in part, is subject to the authorization of the owners. However, hyperlinks to the site are allowed without specific requests.
1. Acceptance of the terms
The customer acknowledges having read, at the time of placing the order, the specific terms of sale stated here and expressly declares to accept them without reservation.
These general terms and conditions of sale govern the contractual relationship between the company SAS FROM trading under the brand name Them, and its customer; both parties accept them without reservation. These general terms and conditions of sale shall prevail over any other conditions stated in any other document, unless prior, express, and written derogation.
2. Order
Automatic recording systems are considered as valid proof of the nature, content, and date of the order.
The company SAS FROM, operating under the brand name Them, confirms the acceptance of the order to the customer at the email address provided by the customer. The sale will only be concluded upon confirmation of the order. The company SAS FROM, under the brand name Them, reserves the right to cancel any order from a customer with whom there is a dispute regarding the payment of a previous order. The information provided by the buyer during the order process binds the buyer: in case of error in the recipient's contact details, the seller cannot be held responsible for the inability to deliver an order.
3. Custom carpet or furniture order
For any custom rug or furniture order, specific terms and conditions of sale apply. You can view them directly on this page.
4. Delivery
They deliver worldwide.
All orders are shipped once every 5 to 10 days. All packages are sent from France, and no customs fees are to be expected for orders placed in a European Union country.
For orders placed in a country outside the European Union, various taxes may be applied. The customer agrees to pay all taxes due on the importation of products, customs duties, value-added tax, and any other taxes due under the laws of the country where the order is received.
The delivery cost varies depending on the size of the rug and the country of delivery. Simply add the rug to your cart, enter your address, and the delivery cost will be accurately indicated.
5. Withdrawal
For any purchase on our website, you have a 14-day "cooling-off period" starting from the receipt of your package to return it to us. You have the option to exchange it for another product on our eshop, receive a store credit valid for 2 years, or get a refund.
They will inspect all returned merchandise for potential damage and to ensure that it has not been used. If it is found that the merchandise has been used by the customer, the package will be returned to them and no refund will be possible.
For any furniture purchase, it is necessary to check with the carrier at the time of delivery that the package and the item are not damaged. If this is the case: you must accurately describe the anomalies and damages suffered on the merchandise, including the reference or name of the specific piece, and the delivery person should note it on their delivery slip. You should then contact us on the day of delivery so that we can notify the carrier within the legal deadline. In accordance with transport legislation, in the absence of a reservation made with these details, the shipment is considered to be delivered in compliance.
A. What do I need to do to return my package ?
Contactcontact@them.fr By providing your first and last name, your order date, and your order reference, you will receive the return procedure via email in response.
B. Is the return at my expense ?
For orders placed within the European Union
In the case of an exchange/credit The return is at their expense, and the new shipment will be offered to you. The provided return label does not include insurance. Please note that return packages are your responsibility until they arrive at our facility. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
In the case of a refund : the return will be at your expense. In this case, it is imperative that the package be shipped using a delivery method that allows for tracking. You will also need to make sure you have a proof of return. It is also advisable to insure the package. The risks associated with the return (loss, damage) are the responsibility of the customer.
For orders placed in the rest of the world
In the case of an exchange/credit : The return shipping costs will be the responsibility of the customer. The new shipment will be free of charge.
In the case of a refund : the return will be at your expense. It is imperative that the package be shipped with a delivery method that allows tracking. You must also make sure to have proof of return. It is also advisable to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
C. Once the package is received by them ?
In the case of a refund request, you will receive the refund for the returned item (excluding outbound shipping costs) in your account within 14 days.
In the case of an exchange, the new item will be sent as soon as the package is received.
6. Price
The price is expressed in euros. The price indicated on the product sheets does not include shipping.
The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and EU countries. This price includes the price of the products, handling fees, packaging and product storage fees, as well as transportation and setup fees.
This price does not include any potential customs fee that may be applied if the customer places an order from a country outside of the European Union.
7. Payment
The price invoiced to the customer is the price indicated on the order confirmation sent by the company SAS FROM under the name of Them.
The price of the products is payable in cash on the day of the effective order.
For the security of your payments, we use Payplug and Alma, two of the most reliable online payment solutions. With this system, your card payment is processed directly on the secure server on our behalf. At no time will your card number or any other associated confidential data be communicated to us. The transactions are encrypted through the secure platform.
Furthermore, the company SAS FROM trading as Them reserves the right to refuse any order from a customer with whom there is a dispute.
8. Disputes
This contract is subject to French law.
The company SAS FROM, trading as Them, cannot be held responsible for damages of any kind, whether material, immaterial, or bodily, that may result from a malfunction or improper use of the products sold. The liability of the company SAS FROM, trading as Them, will in any case be limited to the amount of the order. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, notably with the help of:
- from a professional association in the industry, a consumer association, or any other council of its choice. It is reminded that the search for an amicable solution does not interrupt the "brief period" of the legal guarantee, nor the duration of the contractual guarantee. It is noted that, generally and subject to the courts' assessment, compliance with the provisions of this contract related to the contractual guarantee requires the buyer to fulfill their financial obligations towards the seller.
Complaints or disputes will always be received with attentive benevolence, as good faith is always presumed in those who take the trouble to present their situations. In case of a dispute, the customer will first address the company to seek an amicable solution.
9. Warranty
The liability of the company SAS FROM trading as Them is systematically limited to the value of the product in question, its value at the time of sale, with no possibility of recourse against the brand or the product manufacturer.
In any case, the customer benefits from the legal warranty for hidden defects (Articles 1625 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller is legally obliged to repair all its consequences (Articles 1641 and following of the Civil Code); if the buyer resorts to the courts, they must do so within a "short period" from the discovery of the hidden defect (Article 1648 of the Civil Code).
You can contact customer service by sending an email to contact@them.fr
10. Legal information
The company SAS FROM, trading under the name Them, commits to not disclose, for free or for compensation, the contact details of its clients to a third party.
This website is edited and distributed by SAS FROM with a capital of €1000.
Headquarters: 2 rue Marcelin Berthelot, 93100 Montreuil
Registered with the RCS of Tarascon under the number: 837954452
VAT number: FR19837954452
Siret:This text does not appear to be a coherent message in French. Could you please provide more context or clarify your request?
Publication Director: Marion Pelouzet
Email: marion@them.fr
This website was created using Prestashop.
Marketing Agency: Yoann UZAN